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Complaints Disclosure

What to do if you have a complaint.

If you wish to make a complaint, the first step is for us to understand your complaint.
You can contact us by:
• Phone: 07713 058814
• Post: Pallion New Road, Sunderland, SR4 6EE
• Email: sunderlandvansales@gmail.com – Please provide your name and contact details where we can get in touch with you between the hours of 9am – 5pm Monday to Friday.
We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint.

If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter. You can contact them:
• By Phone: 0800 023 4567
• By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
• By email: complaint.info@financial-ombudsman.org.uk
For further information on how to make a complaint or our complaints handling process, you can email us on sunderlandvansales@gmail.com
Address.
Our trading address is: Sunderland Van Sales Ltd, Pallion New Road, Sunderland, SR4 6UA.

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Contact Details

Pallion New Road
Sunderland
Tyne and Wear
SR4 6UA 0191 5671351 07713 058814

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